Terms

The online shop may provide some or all of the following (individually and collectively defined as Products):

Download services for music, videos and other Content such as wallpaper, screensavers and logos;
Streaming services designed to enable you to preview and/or listen to and/or watch music and videos online; and/or
The ability to select and purchase CDs, DVDs, merchandise and/or tickets from us in accordance with the terms below.

You may purchase downloads for your personal and non-commercial use only. You are not granted any commercial sale, resale, reproduction, distribution or promotional use rights for the Products or any other Content, including any rights for uses that require a synchronization or public performance license with respect to the underlying musical composition. We may withdraw Products from the Site at any time.

Using the Shop

To order a Product click on the Add To Cart icon for the relevant Product on screen.
A pop up will appear confirming the Product 'you just added'.
To view your full cart, click on the Cart icon that will take you to the shopping cart page listing all your products.
When you are ready to purchase your cart, click the Proceed to Checkout button on the shopping cart page.
You will be taken to a screen where you must enter your billing and delivery address.
Delivery options are selected during the checkout process.
You will then fill in your payment details.
The final step will be to view the Order Summary screen, which contains a summary of your order.
If you are happy to confirm your order, click on the Confirm Purchase icon, and your payment card details will be submitted to our payment services provider for secure processing. Once your payment has been securely processed, you will be taken to the Order Receipt Confirmation screen. The information on this screen will also be emailed to you at the email address you provide to us.

Note: The delivery label is generated from the address you type into your delivery details when you place your order, so you are responsible for getting this right. Please do not use foreign alphabet characters as this may not be recognized by our system and may cause your address to be displayed incorrectly. We are not responsible for non-delivery if you have entered your address incorrectly.
Your order represents an offer to us to purchase a Product, which is accepted by us only when we receive payment from you in respect of such Product. We may reject your order for any reason prior to acceptance.

You can download each purchased download order by clicking on the download link displayed on the Order Receipt Confirmation screen. You may only transfer downloads to portable devices (e.g. mp3 players) and burn downloads to CDs in accordance with the rules set out in the section headed Usage Rules for Downloads, below.

Right of Cancellation

With the exception of downloads and tickets, you have a right to cancel your purchase of Product(s) from the Site and receive a full refund if you retain such Product(s) unopened (i.e in original sealed packaging) and undamaged and notify us at the customer service email address customersupport@threadsofscarlet.com within thirty (30) working days beginning with the day after the day on which you received such Product(s).

In the event of your cancellation as outlined above, you must return such Product(s) to us unopened and undamaged within thirty (30) working days beginning with the day after the day on which we received your valid cancellation notice. The date upon which the package is post-marked will determine whether you have returned the Product(s) within this time period and Products will be deemed received 2 days after the date of the post-mark (not including Sundays and public holidays). We will not be responsible for the costs of such return. Failure to comply with the return obligations under this clause will result in a deduction by us of the direct cost of recovering the unreturned Product(s). All refunds will be processed at our sole discretion according to the condition of the returned Product(s).

You have no right of cancellation in the event that you have unsealed (i.e. opened) audio or video Products received from us. Tickets and downloads purchased are non-refundable and non-exchangeable.

Delivery

We will endeavor to process your order within 48 hours from receipt of payment from you. Delivery time will vary based on your shipping destination, but delivery is generally made within 7 days. Note this is with the exception of Pre-Ordered Products, which will be dispatched on (or no later than 3 days after) the stated release date. If there is going to be a further delay, we will notify you by email of the estimated delivery dates, whereupon you will be given the option to continue with your order or request a full refund.

Usage Rules for Downloads

We are not able to cancel your purchase or refund your order once your order has been placed.

In respect of downloads, you are permitted two (2) re-deliveries (i.e. 3 total downloads) of each download order previously downloaded by you. Note only the whole download order can be redelivered individual items within that download order are unable to be selected for re-delivery.

To initiate re-delivery, either (i) click on your original download link; or (ii) contact customer services at the email address provided below, and a download link will be re-issued to you.

You may not burn any audio-visual Products (e.g. video downloads) to DVDs or otherwise. Each purchased audio-visual Product may be activated on up to three (3) PCs, in each case, for personal use. You may transfer audio-visual Products from PCs to up to three (3) portable devices with security set at a level no less than 1000.

You may export, burn (if applicable) or copy Products (where permitted) solely for personal non-commercial use.

Technical Problems and Defective Products

Occasionally, technical problems may delay or prevent delivery of a purchased Product. In those circumstances, your sole remedy will be either a replacement Product or a refund, as determined by us in our sole discretion. Your statutory rights are not affected.

In the event that you receive a defective physical Product, provided that you return such defective physical Product to us within thirty (30) working days following receipt (determined in the same manner as the Right of Cancellation above), we will (on your election) either send you a replacement physical Product, or provide you with a full refund. We will cover the cost of any defective physical Product returned by you up to the value of standard Barbados first class postage.

We will not be liable to you for failures, defects or delays in delivery caused by:

Your provision of incorrect information;
Your mailbox being full and unable to receive Content;
Your failure to comply with instructions for use of the Service; or
An event which is outside of our reasonable control.

Miscellaneous

If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions, shall be enforced to the fullest extent allowed by law as to effect the intention of the parties, and shall not affect the validity and enforceability of any remaining provisions.

These Terms and Conditions and any posted operating rules constitute the entire agreement of the parties with respect to your use of the Site and the Services, and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such use. You agree that you have not relied on any statements made by TBD in your decision to agree to these Terms and Conditions.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Barbados. You hereby agree to the non-exclusive jurisdiction of the Courts of Barbados regarding any and all disputes relating to or arising from these terms and conditions or your use of the Site or the Services.

We remind you that you are not permitted to share, upload or otherwise distribute videos obtained through the site (or sent to you by us by other means), or use these videos for any non-personal or commercial purposes.

Contact Details

You can contact us by emailing the customer services team at customersupport@threadsofscarlet.com.

Please include:

Your order reference number e.g. TOS12345-123456
Your full name and email address used when placing the order
As much detail about the issue as possible, including screencaps and detailed explanations of every step you have taken and the exact correspondence you have received to help the customer services team help you with your issue as quickly as possible

Please note that the web-store customer services team can only answer queries on web-store orders you have placed. They are unable to answer questions on:

Anything to do with the band directly (music/touring/bookings/release dates)
Detailed technical support as mentioned above
Any product not sold on the webstore
Availability or release dates for product on any other webstore or retail destination